SUPPORT
Frequently asked questions
Everything you need to know about enrolling, studying, and completing our editorial floristry courses.
How quickly can I start a course after enrolling?
Your course portal unlocks immediately upon purchase. You can begin within minutes, any time of day.
Are the courses suitable for complete beginners?
Yes. Our signature Foundations track is built specifically for newcomers, with clear video demonstrations and optional live Q&A sessions.
What materials do I need to purchase separately?
We provide a downloadable materials and tools list within 24 hours of enrollment. Most required items are readily available from florist suppliers worldwide.
How long do I have access to the course content?
Lifetime access is included. All future updates, lessons, and downloadable worksheets remain available indefinitely.
What is your refund policy?
We offer a 14-day money-back guarantee if you have completed less than 20% of the course. Contact [email protected] to request a refund.
Do you cover foam-free and sustainable mechanics?
Absolutely. Every course includes editorial-grade techniques using chicken wire, tape grids, and reusable vessels. Sustainability is a core module.
Will I receive a certificate upon completion?
Yes. An official digital certificate with unique verification code is issued automatically once you finish all modules and submit the final project.
Are there scheduled live sessions or only self-paced video?
Each course includes monthly live workshops plus an active private community forum monitored by our instructors. Recordings are archived.
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